Contact
Reception is open daily from 8 am until 4 pm. You can reach us by phone around the clock.
Address
Reception
Daily 8 am – 4 pm
Check-in from 3 pm at the check-in terminal in the foyer on the 1st floor
Frequently asked questions
Not found what you are looking for? Call us: +49 89 12 00 77 99
How does check-in work?
From 3 pm at the check-in terminal in the foyer on the 1st floor. You need:
- Booking number or check-in code
- Identity card or passport
- Credit card or ec card for payment handling at check-in
Check-In is possible only if payment is already effected or will be done during check-in on the terminal by credit card or ec card. Cash payment or bank transfer is NOT possible on the terminal - for these methods of payment please contact the reception before arrival.
Is parking available?
During your stay you may park your car in our underground garage (€15 per night).
The on-site parking spaces are at the underground parking and have to be reserved 3 days before arrival at the latest. If a reservation is made the key for the underground parking will be in your apartment.
Can I bring my dog?
Yes, dogs are welcome on request, other pets are not. We charge €10 per dog per night, maximum two dogs. Assistance dogs with proof are free of charge. The dog must never be left alone in the apartment and should not disturb other guests by barking. Our Terms and Conditions apply. Please contact us before booking: +49 89 12 00 77 99.
How do I cancel my booking?
The cancellation terms agreed when you booked apply. You can find them on your booking confirmation. You can only cancel where you booked: you cancel a booking made via Booking.com or another portal directly with the portal. You cancel a booking made with us directly with us, by phone on +49 89 12 00 77 99 or by email to info@mloft-muenchen.de.
What is in the kitchen?
Kitchenette with
- Refrigerator
- Dishwasher
- Coffee machine (Philips Senseo)
- Electric range
- Microwave
- Kettle
- Kitchenware and cooking equipment
Is there a cleaning service?
Your apartment is given a light clean every 3 days and a thorough clean once a week, and we take the rubbish out every day. Bed linen and towels are also changed during the weekly clean.
How far is Messe München?
Should you wish to use our apartments during exhibition time, you will love the short way (only two underground stops to the Fair Ground). Short ways – no traffic jam – no parking problem. You can park your car at the underground carpark in the house.
From S-Bahn and U-Bahn Station Trudering you arrive at the Neue Messe (New Exhibition) with U2 in only 3 minutes.
By car: to Neue Messe München 10–15 minutes (4,3 km).
Are there apartments for groups?
Apartments with connecting doors for up to 10 people.
If you made a reservation for more than 1 apartment please provide us with the guest names per apartment when or shortly after doing the reservation. Subsequently you will get a separate confirmation by e-mail with a check-in code for each apartment for check-in.
Are the apartments suitable for families with children?
5 of the 8 apartment types have a separate bedroom. Every apartment has a microwave and a kettle in the kitchen – also for warming baby food.
- the apartments are bigger than usual hotel rooms. There is enough space for individual action, shopping, job, etc.
- Supermarket in the house
- Extra bed only on request, €25 per night.
- Cot for babies and children up to 4 years on request, free of charge